Online Counselling Gift FAQs | FOR YOU

How long is a counselling conversation?
Each FOR YOU counselling conversation lasts approximately 50 minutes.
Where do the conversations take place?
Conversations take place online, usually via Microsoft Teams, so you can join from somewhere private and comfortable that works for you.
Who will I be talking to?
All FOR YOU counselling conversations are currently with Andrea Brazier, a qualified Person-Centred Counsellor and Registered Member of the British Association for Counselling and Psychotherapy (BACP).
What if I don’t know what to talk about?
That’s absolutely fine. You don’t need to arrive with a particular problem or agenda, or even know where to start. The conversation is yours and you decide what you’d like to talk about.
Do I have to be struggling to use my gift?
No. Counselling isn’t only for people experiencing a crisis or major difficulty. You might have something specific on your mind, be facing a change or simply appreciate some uninterrupted time to talk to somebody impartial.

Nothing has to be wrong. Sometimes it’s just good to talk.

Is what I talk about confidential?
Yes. Your counselling conversations are confidential.

If somebody else purchased your FOR YOU gift, they are not told what you discuss. Confidentiality is subject to the usual professional, safeguarding and legal limits, which will be explained before counselling begins.
Will the person who bought my gift know what happens in counselling?
No information about the content of your counselling conversations will be shared with the purchaser. Once you activate your gift, the counselling relationship is between you and your counsellor.
How long do I have to use my FOR YOU gift?
Your gift must be activated within 12 months of the date of issue.

If you have a 3 or 6 Conversation gift, you don’t need to complete every conversation within those 12 months. Once counselling has begun, the remaining conversations can be arranged at an appropriate pace.
Do I have to use my gift?
No. Receiving FOR YOU is an invitation, not an obligation.

Ready when you are.
Can I transfer my gift to somebody else?
Before activation, the purchaser may request a change to the named recipient, subject to appropriate verification.

Once the gift has been activated or the first counselling conversation has taken place, it becomes personal to that recipient and cannot then be transferred or shared.

How do I arrange my first conversation?
Use your unique FOR YOU gift code through the gift-claim section of the Contact page.

You’ll be asked for your name, email address and gift code, and you’ll then be contacted to arrange a suitable time for your first conversation.
What happens if I activate my gift within 14 days of purchase?
You can still activate your gift and arrange your first appointment. The counselling conversation will simply be scheduled for a date after the applicable 14-day cancellation period has ended.
What happens when my gifted conversations finish?
There is no obligation to continue.

If you decide you’d like more time to talk, you can choose to purchase an additional self-funded counselling conversation through the Keep Talking option.
What if FOR YOU isn’t the right counselling service for me?
It’s important that the support you receive is appropriate for your needs.

If FOR YOU is not the right service for you, this will be discussed sensitively and, where appropriate, you may be signposted or referred to another counsellor, organisation or specialist service.
Can everybody use FOR YOU counselling?
FOR YOU counselling is currently available to adults aged 18+ throughout the UK, with conversations taking place online.

Counselling will still need to be appropriate for the individual recipient’s circumstances and needs.